Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking energetic individuals to join our award-winning team as Front Desk Agents. Located in the heart of Philadelphia's vibrant Center City, our luxury hotel offers unparalleled growth opportunities for motivated newcomers to the industry. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage room reservations and modify bookings based on availability
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling opportunities for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn hotel software
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexible schedule availability including weekends/holidays
- Positive attitude and willingness to learn hospitality best practices