Job Description
Join our legendary team at The Willard InterContinental, Washington DC's most iconic luxury hotel! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering world-class service in a historic setting. This entry-level role offers unparalleled exposure to high-end hospitality operations, comprehensive training, and a pathway to career growth within our prestigious brand.
We're seeking passionate individuals eager to build their careers in the heart of the nation's capital. Enjoy competitive compensation, employee benefits, and the opportunity to work at a hotel that has hosted presidents, diplomats, and global leaders since 1847.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations using Opera property management system
- Respond to guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive service and professional appearance
- Assist with VIP arrivals and special event coordination
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (hospitality a plus)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with reservation systems
- Professional demeanor and polished presentation
- Flexibility to work evenings, weekends, and holidays
- Authorization to work in the United States