Job Description
Join the Grand Plaza Hotel Wichita as a Front Desk Agent and launch your career in hospitality! We're seeking energetic individuals to deliver exceptional guest experiences at our downtown property. This entry-level role offers comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers passionate about service excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/weekends)
- Attention to detail and problem-solving aptitude
- Positive attitude and customer service mindset
- No prior experience required - training provided