Job Description
Join our award-winning luxury hotel in downtown Denver and become the face of exceptional hospitality. We're seeking a dedicated Front Desk Agent to deliver memorable experiences for our discerning guests. Enjoy competitive benefits, career growth opportunities, and work in one of Denver's most iconic locations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate billing records
- Operate hotel management systems (PMS) efficiently
- Upsell premium services and amenities
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Colorado hospitality certification preferred
- Strong attention to detail and organizational skills
- Professional appearance and positive demeanor