Job Description
Join our award-winning team at Sunset Plaza Hotel, where hospitality meets excellence in the heart of El Paso! We're seeking a passionate Front Desk Agent to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to exceptional service while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in one of Texas's most dynamic cities.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management software
- Handle reservations and modify bookings to optimize occupancy
- Resolve guest complaints with empathy and urgency
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations to enhance guest experiences
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel or customer service experience preferred
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required