Job Description
Join our award-winning team at Grand Harbor Hotel, Jacksonville's premier luxury waterfront destination. We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences while showcasing the Sunshine City's vibrant culture. Enjoy competitive pay, comprehensive benefits, and career growth in a stunning setting overlooking the St. Johns River. Apply now to become part of our hospitality excellence story!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest concerns with prompt, personalized solutions
- Process payments and maintain accurate guest records
- Act as local concierge for Jacksonville attractions and dining
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera/PMS reservation systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license preferred
- Spanish language skills highly desirable