Job Description
Join our award-winning luxury hotel in the heart of Memphis! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in a vibrant music city setting. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Tennessee's most iconic hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with prompt, personalized solutions
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local experiences
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Valid Tennessee driver's license with clean driving record
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Memphis attractions and events
- High school diploma or equivalent required
- First Aid/CPR certification preferred