Job Description
Join our award-winning luxury hotel in the heart of Seattle! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences at our iconic Pike Place location. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive benefits including health insurance, paid time off, and growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservation modifications and room assignments efficiently
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid Washington State Food Handler's Card
- Strong attention to detail and multitasking abilities
- Basic knowledge of Seattle attractions and transportation