Job Description
Join the award-winning Grand Plaza Hotel in downtown Cleveland as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our AAA Four-Diamond property. As the first point of contact, you'll embody our commitment to luxury service while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Cleveland's vibrant hospitality scene.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems and optimize room assignments
- Handle guest inquiries, complaints, and special requests proactively
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Ohio driver's license (if required for duties)
- Flexible availability including weekends, nights, and holidays