Job Description
Join our award-winning hospitality team at Grand Mountain Hotels Denver! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of the Mile-High City. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Denver's premier hotel destinations.
Responsibilities
- Manage seamless check-in/check-out procedures for hotel guests
- Process reservations and optimize room assignments for maximum occupancy
- Respond promptly to guest requests with personalized solutions
- Handle billing inquiries and resolve payment discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and special packages to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Denver attractions and local services
- Valid Colorado driver's license (preferred)