Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in Chicago's vibrant hospitality scene. Immediate openings available!
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation modifications and special requests with exceptional attention to detail
- Resolve guest concerns promptly and professionally, ensuring satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador with comprehensive destination knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required