Job Description
Join our award-winning downtown Indianapolis hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a luxury hospitality environment. If you thrive in fast-paced settings and possess a passion for creating memorable guest moments, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure financial transactions
- Coordinate with housekeeping, maintenance, and valet departments
- Uphold brand standards through professional appearance and service excellence
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Indianapolis attractions and transportation
- High school diploma or equivalent required