Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Kansas City! We're seeking a charismatic Front Desk Agent to create memorable guest experiences. As the first point of contact for our international visitors, you'll showcase Kansas City's legendary charm while managing seamless check-in/out processes. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a luxury downtown setting.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out interactions
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries with local recommendations and personalized solutions
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Execute upselling strategies for premium amenities
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Basic knowledge of Kansas City attractions and events
- Flexible availability including weekends/holidays
- Valid driver's license preferred
- High school diploma or equivalent required