Job Description
Join our award-winning hospitality team at the heart of Los Angeles! As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service that creates memorable experiences. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of LA's most vibrant neighborhoods.
Responsibilities
- Check-in/check-out guests with efficiency and warmth using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and resolve issues promptly
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and maintain accurate financial records
- Provide local recommendations and tourist information
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of foreign languages (Spanish preferred)
- Flexible availability including weekends and holidays
- High school diploma or equivalent
- Valid CA driver's license (if required for errands)