Job Description
Join our award-winning luxury hotel team in the heart of Louisville! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to Southern hospitality while managing check-ins, handling reservations, and resolving inquiries with finesse. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage room reservations and optimize occupancy using OPERA property management system
- Resolve guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (OPERA preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation
- High school diploma or equivalent required