Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Milwaukee Hotel! We're seeking a dynamic professional to create unforgettable guest experiences in the heart of downtown Milwaukee. This role is perfect for individuals passionate about customer service and hospitality excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Milwaukee's premier destinations.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet services
- Promote hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Milwaukee attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required