Job Description
Join our prestigious Manhattan hotel team as a Front Desk Agent and become the first point of contact for discerning guests. We're seeking a polished professional to deliver exceptional hospitality experiences in the heart of NYC. This role offers growth opportunities in luxury hospitality with competitive benefits and a vibrant work environment.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations, room assignments, and billing processes
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid New York State driver's license preferred