Job Description
Join our award-winning hospitality team at the Grand Oakland Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Oakland. This full-time role offers growth opportunities, competitive benefits, and the chance to be part of a dynamic team passionate about creating memorable stays.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly with solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records in hotel management systems
- Process payments and handle cash/credit transactions securely
- Act as local resource for guests about Oakland attractions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible schedule including weekends/holidays
- Basic knowledge of Oakland tourism landscape preferred