Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in downtown Oklahoma City. As the first point of contact for our discerning guests, you'll create memorable experiences through exceptional service and local expertise. We offer competitive compensation, comprehensive benefits, and a vibrant work culture focused on growth and recognition.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns promptly using conflict resolution skills
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador, recommending attractions and dining
- Maintain a clean, organized front desk environment
- Participate in daily shift briefings and training initiatives
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic knowledge of Oklahoma City attractions and services
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred for local errands