Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand River Hotel & Spa in downtown Omaha. As the first point of contact for our distinguished guests, you'll deliver exceptional service while managing check-ins, reservations, and concierge requests. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a luxurious environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints promptly and professionally
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage billing discrepancies
- Upsell hotel services and amenities to enhance guest experience
- Maintain accurate guest records and security protocols
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation