Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotels & Resorts in Philadelphia! We're seeking a charismatic hospitality professional to create memorable guest experiences while managing check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Pennsylvania's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle guest inquiries, reservations, and special requests with exceptional service
- Process payments, maintain accurate financial records, and manage cash handling
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest concerns promptly and professionally
- Maintain a clean, organized lobby environment
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent required
- Valid Pennsylvania driver's license preferred
- Basic computer literacy and POS experience