Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets luxury in the heart of Philadelphia. As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering memorable experiences while showcasing Philadelphia's vibrant culture. We offer competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and maintain accurate records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Pennsylvania hospitality certification (or willingness to obtain)
- High school diploma or equivalent required