Job Description
Join our award-winning team at Grand Hotel Portland, where exceptional service meets Pacific Northwest charm! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in one of America's most livable cities.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Oregon driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Portland attractions and transportation
- High school diploma or equivalent required