Job Description
Join our award-winning hospitality team at Pacific Gateway Hotels! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our downtown San Diego location. As the first point of contact, you'll create memorable moments while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most vibrant coastal cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain accurate records of guest feedback and incident reports
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of San Diego attractions and transportation
- Flexible availability including weekends, holidays, and evenings
- High school diploma or equivalent required
- Professional appearance and positive attitude essential