Job Description
Join our award-winning hospitality team at Desert Sky Resort, where exceptional service meets stunning desert views. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences from check-in to check-out. We offer competitive compensation, comprehensive benefits, and a vibrant workplace culture. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become part of our Tucson family.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and payment processing using Opera PMS
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell resort amenities and services to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
- Process cash transactions and maintain cash drawer accountability
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Arizona driver's license and reliable transportation
- Basic knowledge of Tucson attractions and local services
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required