Job Description
Join our award-winning team at Oceanfront Resort Hotel, where coastal elegance meets exceptional hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This role is perfect for a service-oriented professional who thrives in a dynamic environment and takes pride in creating memorable experiences. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture steps from the Virginia Beach shoreline.
Responsibilities
- Check-in/check-out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments using Opera/PMS systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of local attractions and events
- High school diploma or equivalent required