Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! As the first point of contact for our distinguished guests, you'll deliver exceptional hospitality while showcasing your passion for service. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences and resolve inquiries promptly
- Manage reservations, room assignments, and VIP guest requests with precision
- Process payments and maintain accurate billing records
- Collaborate with housekeeping, concierge, and security teams
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid DC hospitality license preferred
- Fluent English; bilingual (Spanish/French) a plus