Job Description
Join our award-winning hospitality team in Wichita's vibrant downtown! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences immediately. Enjoy competitive pay, flexible scheduling, and a dynamic work environment. Perfect for career-driven individuals passionate about customer service. Apply today and start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Maintain a clean and organized reception area
- Utilize PMS software for daily operations
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient with reservation systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Positive attitude and stress resilience
- Basic computer literacy and multitasking ability
- Valid driver's license (if airport shuttle duties required)