Job Description
Join the vibrant hospitality scene in Austin as our newest Front Desk Agent! At Grandview Hotel & Suites, we believe exceptional service starts with passionate people. No prior experience? No problem! We provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Austin's most iconic downtown locations.
What We Offer:
• Comprehensive paid training
• Health benefits after 90 days
• Employee discounts on accommodations & dining
• Career advancement opportunities
• Positive, team-oriented culture
Responsibilities
- Greet and check in/out guests with warm professionalism
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate billing records
- Respond to guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Operate property management systems with precision
- Maintain a clean and organized front desk area
- Uphold brand standards in all guest interactions
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, typing)
- Exceptional problem-solving abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Flexibility to work weekends, evenings, and holidays
- Customer service mindset with a passion for helping others