Job Description
Join our award-winning team at the Grand Plaza Hotel Fresno as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience is required – we provide comprehensive training to help you thrive in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Why Work With Us?
- Comprehensive paid training program
- Health benefits, 401(k), and hotel discountsRecognition programs for outstanding performance
- Supportive team environment with advancement opportunities
Responsibilities
- Warmly greet and register guests with exceptional customer service
- Manage reservations, check-ins/check-outs using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Contribute to a positive team culture during peak periods
Qualifications
- High school diploma or equivalent (GED)
- Customer service mindset with strong communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Willingness to work flexible shifts including weekends
- No prior experience required – training provided
- Valid driver's license preferred