Job Description
Join our award-winning hospitality team at Grand Seattle Hotels! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to launch your career in the dynamic Seattle hospitality industry. Enjoy competitive pay, benefits, and a vibrant downtown location surrounded by iconic landmarks.
As a Front Desk Agent, you'll create memorable guest experiences while working with a supportive team committed to excellence. This role offers clear growth paths into supervisory and management positions. If you're passionate about service and ready to build your professional foundation, we encourage you to apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism resource for Seattle attractions and events
- Maintain a clean, organized front desk environment
- Collaborate with team members to ensure smooth shift transitions
Qualifications
- No experience necessary – we train all new hires!
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Positive attitude with a passion for service excellence