Job Description
Join our vibrant team at Grand Capital Hotel in the heart of Washington DC! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training for motivated individuals eager to launch their hospitality career. Enjoy competitive pay, growth opportunities, and a dynamic downtown location near iconic landmarks.
Responsibilities
- Deliver exceptional guest check-in/check-out services with a warm smile
- Manage reservations and room assignments using hotel software
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and security protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Proficient in basic computer applications
- Strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- No hospitality experience necessary – training provided!