Job Description
Join our prestigious downtown Louisville hotel as a Front Desk Agent and be the first impression for our esteemed guests. We're urgently seeking a charismatic professional to deliver exceptional service while managing check-in/out processes, reservations, and guest inquiries. Enjoy competitive pay, premium benefits, and a vibrant team environment in the heart of Louisville's hospitality scene.
Responsibilities
- Provide exceptional guest service during check-in/out procedures
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera/Micros)
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with reservation systems
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including weekends/holidays
- Positive attitude and professional appearance