Job Description
Join our award-winning team in the heart of Chicago as a Front Desk Agent! We offer competitive weekly pay, comprehensive benefits, and a vibrant work environment. As the first point of contact, you'll create memorable experiences for our international guests while enjoying career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations and optimize room occupancy using Opera PMS
- Handle guest inquiries and resolve issues with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance revenue and guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Chicago tourism attractions and transportation
- Valid Illinois driver's license preferred