Job Description
Join our award-winning team at Detroit Grand Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Detroit. Enjoy weekly pay, competitive benefits, and career growth opportunities in a luxury hospitality environment. If you thrive in fast-paced settings and possess a passion for service, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic mathematical and cash handling abilities
- Flexibility to work evenings, weekends, and holidays
- Michigan hospitality certification preferred