Job Description
Join our award-winning team at Grand Memphis Hotel and deliver exceptional guest experiences in the heart of the city's vibrant downtown. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, combining hospitality excellence with weekly pay reliability. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in one of America's most iconic destinations.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer with strict adherence to protocols
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical and cash handling abilities
- Tennessee state gaming license if applicable