Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive weekly pay, comprehensive benefits, and a vibrant team environment. Perfect for hospitality enthusiasts seeking rapid career growth in Charlotte's thriving tourism sector.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest complaints with empathy and efficiency to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest experiences
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Strong attention to detail and organizational abilities