Job Description
Join the award-winning Grand Plaza Hotel in downtown Columbus, where luxury meets Midwestern hospitality. We're seeking passionate individuals to deliver exceptional guest experiences at our AAA Four-Diamond property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Ohio's most vibrant cities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficient in property management systems (e.g., Opera)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational abilities
- Basic math and cash handling skills
- Positive attitude and guest-focused mindset