Job Description
Join the award-winning team at Grand Mountain Resort, Denver's premier luxury destination! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in our stunning downtown location. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/check-outs, and resolving guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Colorado's most vibrant hospitality environments.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, complaints, and requests with exceptional service standards
- Process reservations, room assignments, and payment transactions accurately
- Coordinate with housekeeping, maintenance, and valet departments for guest needs
- Upsell hotel amenities, dining packages, and local attractions
- Maintain detailed records of guest preferences and special requests
- Assist during emergency situations following established protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Colorado driver's license (for valet coordination)
- Basic knowledge of Denver attractions and transportation
- High school diploma or equivalent required
- First Aid/CPR certification preferred