Job Description
Join our award-winning team at Grand Plaza Hotel Fresno, where luxury meets Central Valley charm! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our newly renovated downtown property. Enjoy competitive pay, comprehensive benefits (medical/dental/vision), complimentary hotel stays, and career growth opportunities in California's premier hospitality destination.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocols
- Coordinate housekeeping and maintenance requests seamlessly
- Process payments and maintain accurate financial records
- Act as hotel ambassador for local attractions and services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid California driver's license (for airport shuttle duties)
- Basic first aid/CPR certification preferred
- Spanish fluency strongly preferred