Job Description
Join our award-winning luxury hotel in the heart of Nashville's vibrant downtown! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and want to be part of Music City's premier destination, this is your moment to shine. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Tennessee's most iconic hospitality brands.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) efficiently
- Upsell room packages and local experiences
- Maintain accurate shift documentation and reports
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent required