Job Description
Join our award-winning luxury hotel in the heart of downtown Columbus! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-in/out processes and resolving inquiries with grace. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in Ohio's capital city.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS
- Address guest inquiries and resolve service issues proactively
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel or customer service experience
- Proficiency with reservation systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Columbus attractions and transportation
- Valid Ohio driver's license preferred