Job Description
Join our award-winning luxury hotel in the heart of Omaha! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that exceeds expectations. We offer competitive compensation, comprehensive benefits, and a dynamic team environment where your hospitality career can thrive. Immediate openings available!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required
- Valid Nebraska driver's license (for valet duties)