Job Description
Join Philadelphia's premier luxury hotel as a Front Desk Agent and become the heart of our guest experience! At The Rittenhouse Hotel, we pride ourselves on delivering exceptional service in an iconic setting. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized assistance, and memorable stays. This is your opportunity to thrive in a dynamic environment while advancing your hospitality career in the heart of Center City.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera property management system
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a professional and welcoming lobby environment
Qualifications
- Previous hotel front desk or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced luxury environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Philadelphia attractions and transportation
- High school diploma or equivalent required