Job Description
Join the vibrant hospitality scene at Tampa's premier waterfront destination! The Grand Tampa Bay Hotel is seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our AAA Four-Diamond property. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive benefits, career growth opportunities, and a stunning location overlooking Tampa Bay.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize Opera property management system efficiently
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera PMS or similar systems
- Excellent communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends
- TAMPA residents strongly encouraged to apply