Job Description
Join our award-winning team at Grand Wichita Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Wichita's premier hotel.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain organized front desk operations during peak hours
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and services
- Flexible availability including nights/weekends/holidays
- Valid Kansas driver's license preferred
- High school diploma or equivalent required