Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Sacramento! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment. Apply today and become part of Sacramento's premier hospitality destination!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest stays
- Maintain a clean and organized front desk area
- Utilize property management systems effectively
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Sacramento attractions and services
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency a plus