Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Dallas as a Front Desk Agent! This entry-level role is your gateway to an exciting career in customer service and hotel operations. You'll be the first point of contact for our guests, creating memorable experiences through exceptional service. We offer comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of downtown Dallas. Perfect for energetic individuals passionate about hospitality and eager to grow professionally.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and handle billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience preferred
- Proficiency in basic computer applications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling abilities