Job Description
Join our award-winning hospitality team at the Grandview Hotel Group in downtown Columbus! We're seeking passionate individuals to start their careers in luxury guest services. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional experiences that make our Columbus location unforgettable. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers seeking entry-level hospitality roles with growth potential.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries with professionalism and local knowledge
- Manage reservations, billing, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate when necessary
- Conduct daily audits and shift reports
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with willingness to learn hotel systems
- Positive attitude and professional appearance
- Valid Ohio driver's license (if required for errands)
- Must pass background check and drug screening