Job Description
Join our award-winning team at Harborview Hospitality Group as an entry-level Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable first impressions at our premier Jacksonville waterfront property. This role offers comprehensive training, career growth opportunities, and a vibrant work environment in one of Florida's most dynamic cities. Perfect for hospitality newcomers ready to launch their careers in a supportive setting.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Operate property management systems and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and manage cash drawer responsibilities
- Act as local tourism resource for guests
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Proficiency with basic computer systems and reservation software
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling abilities